You are currently browsing the monthly archive for February 2009.

How many times have you heard in a negotiation that a party has reached his or her bottom line.  Perhaps you have heard the question, what is the bottom line? Bottom line, our society focuses on the bottom line.  This fascination with the bottom line changes the way negotiations take place. 

 

It is important to understand that the bottom line, although important, should not be the focus of negotiations.  In fact, focusing on the bottom line of a negotiation is a major mistake that could cost you considerably.  The three largest problems with focusing on the bottom line are burning out too fast, revealing your true intentions, and causing other people to focus on your bottom line.

 

First, when people focus on the bottom line in negotiations, they “burn out” or “peak too soon.”  When people focus on only getting to a point, they expend all their energy getting to the point and leave no mental or emotional energy after that point has been reached.  Once that negotiating objective is reached, they no longer negotiate with the same vigor that they had when they were trying to reach the objective. 

 

As an example, if a person was told that he or she  must run 100 yards as fast as he or she can, once the person has crossed the “finish line” that person can visibly be seen as losing all forms of energy.  In fact, the loss of energy is clearly visible with the athletes in the track and field sports crossing the finish line.  The moment they pass that line, they immediately slow down with every muscle in their body.  This principle is also based in basic survival instinct.  The hunter can only rest after he has caught his prey.  Up until that time, he must remain vigilant.

 

In negotiations, the classic example of “peaking too soon” is in the automobile purchasing process.  Invariably, the car salesperson and manager wear the buyer down to find out what the bottom line (or in their case, top of the line) price will be to purchase the car.  After the negotiation for the car is completed, the buyer gets this feeling of relief as if he or she finally achieved his or her goal of getting the car at the right price.  That person’s mental and emotional energy has been spent.  However, the negotiations have only begun.  The salesperson then offers small options such as a security package, a window tinting package, the under-coating package, service package, and a long term financing program.  Invariably, despite the feeble objections of the buyer as to some or all of these add-ons, the dealer upgrades its profit on the sale of these items.  Research has proven that there is greater likelihood of selling small extras after the large purchase has been negotiated.  After all if you have negotiated a $25,000 deal, what is an extra $500 for tinted windows?   

 

Second, when people are truly focused on one thing, they may inadvertently give you clear signs to show you the object of their focus.  For example, often when people say one thing and are focusing on something else, they will make a “Freudian slip” revealing the true object of focus.   The classic movie example is where a character is focusing on a person’s anatomy and then inadvertently mentions that anatomy in the conversation. 

 

The same thing occurs in a negotiation.  If a person focuses on the bottom line, often he or she will give that bottom line away by his or her actions.  Sometimes the action is a pattern of offers and counter-offers that all point to one number; other times, it will be a slip of the tongue revealing the object of the focus; and other times it is a statement such as “you haven’t even gotten to a $100,000, and until such time, I can’t seriously negotiate with you.”  Regardless of the phrase or the statement, an astute negotiator will listen to those clues and try to probe to find out if that slip up or statement truly is a bottom line.

 

Finally, the third problem with focusing on the bottom line is that others will also focus on that bottom line, and no more.  Unconsciously, once someone else knows your bottom line, he or she will focus on trying to get to that number.  It is human nature to try to achieve the result through the path of least resistance.  The classic example is in a mandatory settlement conference a judge will ask both sides what their bottom line is and then see if he or she can get the parties to meet as close as possible to that bottom line.  How many times have you said to a judge or mediator, I will take $25,000 to settle this case, and then you settle at that amount or less? 

 

Instead of focusing on the bottom line, the sophisticated negotiator should focus on goals that he or she would like to achieve.   Although a party should always be aware of the bottom line or the area close to the bottom line, the true focus should not be on what must happen for the deal to take place, but what you would like to happen when the deal takes place. 

Many people often assume that innocent flirting in the business environment can’t hurt the deal, and maybe could even help.  Imagine the sales representative trying to negotiate a new sale or the party negotiating a deal over real estate.  In fact, in recent surveys, the majority of people have used flirting at one time or another to help achieve results in negotiations.  However, the common belief that innocent flirting doesn’t hurt, may turn out to be wrong.

Recently, a study conducted by Berkeley professors Laura Kray and Connson Locke found that flirting during negotiations can have a detrimental effect.  Kray and Locke had female and male actors play the roles of sellers of a biotech business. Half were told to be straight business and the other half were told to flirt while negotiating.

The study found that:

  • Both male and female “buyers” offered the flirts substantially less, on average, than what they offered the straight business only sellers.
  • The advantage for flirts, especially women, was that they were deemed more “likable.”
  • The study also found that flirting did not affect other person’s perceptions of the flirter’s competence.
  • On the other hand, the flirts were also found to be more manipulative and less authentic.

There are several implications for this research.  First, if your objective is to be liked because you believe that will help you in negotiations, there are better ways to go about it than flirting.  Flirting can seriously backfire and create possible interpersonal catastrophes.

Second, there is fine balance that is necessary for a negotiator to be considered trustworthy.  Indeed, being trusted is critical for successful negotiators.  Studies have shown that a lack of trust can destroy any meaningful negotiations.  Although flirting may either positively or neutrally affect likeability and competence, it detrimentally affects the issue of credibility and thus should be avoided.

Finally, even in occasions where you do not intend to flirt, you should make sure to watch your body language to ensure that the other side does not accidentally interpret your actions as flirting.  After all over 90% of communication is done nonverbally.

Research Source:

 Kray, L and Locke, C, To Flirt or Not to Flirt? Sexual Power at the Bargaining Table,  Negotiation Journal, October 2008, p. 483.

Steve’s Book

Get Your Updates Automatically, Click Below to Subscribe

XML
Google Reader or Homepage
Add to My Yahoo!
Subscribe with Bloglines
Subscribe in NewsGator Online

Subscribe in myEarthlink

Archives

Follow

Get every new post delivered to your Inbox.

Join 1,528 other followers