By Steven G. Mehta
This last weekend I attended the State Bar convention in San Diego. I had the pleasure of speaking with one of a person who was apparently criticized in social conversation about spending time on social media as opposed to business. This question is often asked of people not only in the blogging world, but also in the world of social media. Recently, Harvard Business School professor Mikolaj Jan Piskorski has uncovered some interesting answers to the question of how can people can make social media commercially viable.
Piskorski has spent years studying users of online social networks and has identified patterns regarding their use and viability. He has also applied many of the insights to help companies develop strategies for leveraging these various online entities for profit.
Do You Know Someone Who Does…..?
Often, people ask each other the question, “do you know someone who does …?” According to Piskorksi, “online social networks are most useful when they address real failures in the operation of offline networks,” Specifically, Piskorski explains that “if I am looking for someone who can help me with my start up, I would ask my friends if they know such a person, and if they don’t, I would ask them to inquire with their friends. The problem is that those friends of friends don’t always have an incentive to help, so they won’t work on my behalf. But here is where LinkedIn comes in handy—there I can go and search through the network of my friends of friends and find the person I am looking for.”
There’s a second factor Piskorski does not address: Namely that many people like to consider themselves as the expert in a particular field. When their friends call them on a topic that is tertiary to their field, they feel as if they need to continue to be the expert and that their expertise may be diminished if they don’t know the answer to a particular question. For example, if a person is a specialist in corporate law and is asked about a corporate bankruptcy specialist, that person may feel that they are assumed to know the names of bankruptcy specialists even if that is not truly the case. As such, some people will answer the question of “do you know someone who does…,” by stating that they may not personally know of somebody but they can probably find somebody within their network. Then oftentimes, they will then research names of people who may be relevant to the inquiry. In that regard, a person’s appearance on the Internet and on social media will be helpful in developing their reputation.
A Picture says a Thousand Words
According to Piskorski’s research, one of the biggest reasons that people investigate social network sites is “pictures.” “People just love to look at pictures,” says Piskorski. “That’s the killer app of all online social networks. Seventy percent of all actions are related to viewing pictures or viewing other people’s profiles.”
Piskorski hypothesizes that people who post pictures of themselves can show they are having fun and are popular without having to boast. Showing themselves to be popular also suggests that they are a valuable commodity. Just as in the dating world, statistics indicated that people who are attached are more attractive to the opposite sex than people who are not attached. The reason: the mere fact of being attached or popular suggests that other people who know you like you and are confident in you.
Another point that was not addressed by Piskorksi is the fact that the social media allows people to feel as if they know the person before they have ever met. For example, on many occasions I’ve had people who are complete strangers to me make comments about my personal life based upon their observations of what information is in my social media. As a result, these people are more comfortable with me as a mediator. This very thing happened yesterday in a mediation.
When I walked into the mediation and introduced myself, one couple – Mark and Jane – stated that I looked just as friendly in person as I did in my pictures. In addition, Jane then inquired about my life in England and how I came to the United States. They were able to have a conversation with me as if we had already been social acquaintances. This sense of familiarity helped me develop rapport with the clients without ever being in the room.
MySpace or is it What Was That Space”
Piskorski also looked at usage patterns of MySpace. According to his research, MySpace probably needs to seek disability benefits.
Although MySpace has 70 million U.S. — a little less than Facebook’s 90 million, it user base is not really growing. One of the reasons cited by Piskorski is that MySpace is primarily being used by people in smaller communities in the south and central parts of the United States. “MySpace has a PR problem because its users are in places where they don’t have much contact with people who create news that gets read by others. Other than that, there is really no difference between users of Facebook and MySpace, except they are poorer on MySpace.” Piskorski recently explained in his blog.
Monetizing Social Media
According to Piskorski “To be successful, you need to shift your mindset from social media to social strategy,” he continues. A good social strategy essentially uses the same principles that made online social networks attractive in the first place—by solving social failures in the offline world. Firms should begin to do the same and help people fulfill their social needs online.
Another issue to consider, is whether or not you need to consider monetizing every aspect of social media. There are many examples in advertising where just the mere presence helps the market continue to use a product. For example, Coca-Cola is the best-selling soda brand in the world. Yet it continues to advertise and market. It is probably very hard for Coca-Cola to monetize any particular one commercial or advertisement. Yet the commercial is a consistent part of its branding message. In my view, social media assists the person, especially professional such as a mediator or attorney, in marketing their brand.
To get a copy of Piskorski’s article, click here.